E-cigsupply.ca is proud to offer a 60-day from time of purchase warranty against manufacture defects. We must be informed of the issue within 60 days of sale for our warranty to be valid. We reserve the right to instruct the customer on the proper usage of the device to correct any issues.
Customers have 2 options when returning goods once we have been contacted and the warranty return has been approved by us.
We do not accept returns of items that are not defective due to a manufacturing issue. We do not accept returns of items that have been damaged by the user, and reserve the right to determine if that is the case when the goods are returned. Our decision is final.
We do not accept returns of e-juice or cartridges due to sanitary reasons. All goods returned under warranty are destroyed and not resold.